Public transportation options are available nearby

Travelers should have at least a moderate level of physical fitness

Please note that every Friday in the first week of month, Ijen are closed due to local ceremony. So please dont book this tour that start on Wednesday on the first week (every month).

There are no compensation or refunds due to weather changes and volcanic activity as long as the tourist attractions we are going to visit are declared feasible and safe for tourists.

If it’s canceled due to force majuare, and closure announced by the Indonesia tourism management, you’ll be offered a different date or a full refund

Please confirm your reservation on our official WhatsApp as soon as it's made.

For any last-minute reservation's confirmation through our WhatsApp number, the tour provider will may reschedule to the next available date.

Smartway is not responsible for lost items.

Not recommended for travelers with back problems, heart conditions, or serious medical issues (a doctor’s certificate may be required).

Not recommended for pregnant travelers under 5 months.

For inquiries, contact our official WhatsApp.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.