Infants and small children can ride in a pram or stroller

Specialized infant seats are available

Suitable for all physical fitness levels

DEPARTURE TIME: The times you select are preferred. We will try to accommodate your pick-up time as closely as possible, although the final pick-up time depends heavily on the availability of the museum's visit slots. We will inform you of the final pick-up time at least 12 hours before your scheduled pick-up, so you can plan your arrival at the pickup location. Pick-up times can range from 5:00 a.m. to 2:00 p.m.

LUGGAGE SIZE: Each traveller is allowed a maximum size of any baggage allowed in The Auschwitz Birkenau Museum is 30x20x10 cm. This is more or less the size of an A4 sheet. It's okay to have a small handbag or wallet with you. If your luggage is bigger, you can leave it in the locked bus parked next to the museum. Our driver will look after your luggage while you are away.

WEATHER: We operates in all weather conditions, during this tour, you will spend up to 70% of the time outdoors, especially during the second part at Birkenau Memorial Place. Please bring weather appropriate clothing.

HOTEL PICKUP: Some of the hotels located in Kraków Old Town are in traffic restricted area and no direct pickup is available. In that case we provide a pickup from closest possbile pickup point.

In order to enter the Auschwitz Musuem customer must provide tour provider with full names of all participants. Otherwise customers won't be allowed to enter.

ID DOCUMENTS: Every visitor has to bring ID to verify. Otherwise the security might refuse enter the Musuem

In the absence of a guide, the tour will be organized by purchasing tickets at the ticket office for a guided tour. If you need to purchase tickets at the ticket office, you will have to wait in line at the ticket office, the waiting time varies and ranges from 1 to 3 hours.

For a full refund, cancel at least 24 hours before the scheduled departure time.