Infants are required to sit on an adult’s lap

Public transportation options are available nearby

Infants and small children can ride in a pram or stroller

Suitable for all physical fitness levels

Age and Safety: Customers under 18 must be accompanied by an adult. Pregnant women may join if under 24 weeks by the trip's end.

Room Details All hotel rooms are equipped with either two Full/Double beds or one King/Queen bed, depending on availability at the hotel on the day of check-in. The maximum occupancy per room is four travelers.

Tickets and Charges: Pre-purchased tickets or city passes are not accepted. Buy through us or via the guide. Group reservations recommended.

Booster Seats: For state law, Children under the age of 6 require a booster seat in order to participate in the tour group. Please understand that the violations and fines are borne by the guests themselves. There is no need for a booster seat for bus travel on the day of travel.

Room Selection For parties exceeding four guests or for those desiring separate rooms, please create separate bookings.

Booking Guidelines For parties exceeding four guests or those requiring separate rooms, please create separate bookings. To stay together on the same bus, provide all confirmation numbers once your bookings are complete.

Leaving the Group: If leaving the group early, inform the tour guide and sign a departure form. No refunds for unused portions.

Gifts and Refunds: Gifts provided during the tour may change due to unforeseen factors like weather. Fees will not be refunded for changes.

Hotel Rooms: Hotel rooms accommodate 2-4 guests, with varying bed types(e.g., King/Queen beds or two twin beds) and deposit rules. Deposits are usually processed via credit card.

What to Bring: Comfortable shoes and clothes, sun hat, sunglasses, sunscreen, cash, and drinks for hydration.

If you would like to order Fairmont Chateau Lake Louise Lunch, please book it together when ordering the itinerary, and inform us the main course choice of the set meal (choose one from beef or chicken or vegetarian, if not informed in advance, beef will be selected as the main course.). Once the resource is booked, it cannot be canceled or changed within 7 days before the departure of the group and during the departure of the group. No additional booking service will be provided within 7 days before and during the tour, and it will be determined according to the actual situation of the resources.

In the event of temporary cancellation within 3 days prior to departure for the BUY 2 GET 2 FREE promotion: If the first two guests in a room proceed with the tour as scheduled, but the third or fourth guest who was entitled to participate for free cancels within 3 days before departure or is a NO SHOW on the day of departure, we will impose a penalty. The penalty amount will be 50% of the original price for two persons sharing one room, per each guest who cancels temporarily

Buy 2 Get 2 free Promotion: ensuring that all participants share accommodations in a single room. Exclusive tour rates apply only when selecting 3 or 4 travelers. Please note that additional charges, including admission fees and other expenses, will apply to all participants. If you are a party of more than four guests or desire to have separate rooms, please create separate bookings. If you have more than one booking, please provide all confirmation numbers once your bookings are complete

Closed Attractions: If a scenic spot is closed, an alternative will be provided. COVID-19 may affect attraction hours and capacity.

Parking: Parking is not available at the meeting point. Transportation to and from the departure location is not included.

Pick-Up Location Policy：When booking, please select your pick-up hotel. If undecided, you may update your pick-up location later. However, you must contact us or update this information yourself at least 3 days before the tour date. Important: Failure to provide or update your pick-up location prior to the departure date may result in missing the tour. The company will not be responsible for missed tours, and any fees paid will not be refunded.

Booking Details: Ensure all booking details (name, contact, flight info) are accurate. Errors will result in personal costs. A reachable phone number is required for safety and communication.

Itinerary Changes:Tour operator reserves the right to adjust the itinerary for smooth operations.

Health Requirements: Guests with disabilities must provide advance notice. Wheelchair-accessible buses are not guaranteed without prior approval.

Tour Adjustments:The tour guide may alter schedules based on weather, traffic, or other conditions.

Terms and Conditions: Terms and conditions may change—check the product website for updates.The operator is not liable for damages unless required by law.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.