Specialized infant seats are available

Not recommended for travelers with poor cardiovascular health

Not recommended for pregnant travelers

Public transportation options are available nearby

Infants and small children can ride in a pram or stroller

Suitable for all physical fitness levels

Children below 8 years old are required to travel in a child safety car seat.

Children between 5-7 years old are also recommended to be in a booster seat for their safety.

Souvenir photos are available for purchase after your tour.

The caves are accessible to those with reasonable mobility, as there are good handrails and paths. There is no wheelchair access.

Caves average at a temperature of 16-17 degrees Celsius year-round.

Boat tour capacity is up to 23 people.

Tours are suitable for people of all ages and average fitness. Our scenic walks are short and optional. Please let our guide know at check in if you have any fitness concerns.

We can accommodate a stroller or a pram, provided it is fully collapsible and can fit in the luggage compartment of our buses.

Hell’s Gate have swimwear for both males and females for sale, subject to availability.

Please wear comfortable clothing suitable for the conditions, walking shoes, sun protection, jacket/warm layer & essential personal items.

You must be able to climb and descend stairs and walk on unpaved or uneven terrain.

No photography is permitted inside the Waitomo caves, and cameras and Go Pros cannot be taken on this boat tour.

For the bathing experience, guests can choose to bring their own bathing attire and towels or hire these items from Hell’s Gate at a small cost.

The mud bath experience is controlled to a maximum of 20 minutes on the basis of safety.

Guests are advised to shower before entering the pools in order to remove any makeup, sunscreen or other products applied to the skin as we cannot confirm what is in each product and therefore if a reaction with the Sulphur will occur.

Both children and adults need to comfortable with the heat, and Hell’s Gate recommends taking regular breaks to ensure overheating does not occur.

The list of medical conditions below highlight some of the main medical conditions where the geothermal pools may not be advised: Pregnancy, Low or High Blood Pressure, Mobility Problems, Active or Under Active Thyroid, Verruca/Warts, Heart Conditions, Epilepsy, Skin diseases/disorders, Diabetes, Metal Pins/ Plates, Claustrophobia, Ear Infections, Cancer, Recent Surgery, or Sulphur Allergies.

If the guest has had or is suffering from any of the medical conditions, we strongly advise that they seek advice from their doctor prior to using the geothermal pools.

It is important that children (as well as adults) drink water while bathing to keep hydrated.

Please remove all jewellery before entering the pools as Hell’s Gate accepts no responsibility for tarnished jewellery.

You must be at least 18 years of age and present a valid photo ID in order to consume alcohol.

All sales are final. No refund is available for cancellations.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.