Not recommended for travelers with spinal injuries

Not recommended for travelers with poor cardiovascular health

Not recommended for pregnant travelers

Suitable for all physical fitness levels

Wear comfortable clothes and shoes

Bring your swimsuit, towels and extra clothes

Use biodegradable sunscreen and insect repellent

Bring cash for preservation tax

Pick up time Tulum super aki right where the sliding doors are at 8:30 am and you have to wait the guide, you must know that time is a lot of traffic

Does not include drink in the restaurant ( Extra Price)

If you bring any item that needs to be stored, there may be an additional fee, which is paid at the park."

The time and the order spot can vary

Please note that your package includes access to one cenote only. Depending on availability and logistics, you will visit either Cenote Nool Há or Cenote Chichikán, but not both. Thank you for your understanding.

Important: Mandatory Life Jacket Use: As required by Civil Protection regulations, wearing a life jacket is mandatory for all visitors entering the cenote area, including those who only wish to take photos or observe. This requirement applies to everyone due to the slippery terrain, humidity, risk of falling, and the cenote’s depth. Life jackets are available for rent on site for an additional fee. Thank you for your understanding and cooperation.

Purchasing handicrafts or souvenirs is optional.

Please follow the guide’s instructions and respect the time limits. Remember that this is a shared tour, so punctuality and consideration for others are required.

In the event of an accident, roadblock, protest, or any other unforeseen situation affecting access, roads, or any location included in the tour, the itinerary may be modified or a location may be avoided for the safety of our clients. As these situations are considered force majeure and are beyond our control, no full or partial refunds will be issued. These situations are uncommon, but this policy is included for transparency and to prioritize the safety of our clients.

Dear visitor, please note that backpacks are not allowed inside the Chichén Itzá archaeological site. This restriction applies to all types of backpacks without exception and helps ensure safety, improve the visitor experience, and protect the site. We recommend bringing only essential personal items and using small bags or other permitted alternatives. Thank you for your understanding and cooperation.

For a full refund, cancel at least 24 hours before the scheduled departure time.