Not recommended for travelers with spinal injuries

Not recommended for travelers with poor cardiovascular health

Not recommended for pregnant travelers

Suitable for all physical fitness levels

Wear comfortable clothes and shoes

Bring your swimsuit, towels and extra clothes

Use biodegradable sunscreen and insect repellent

Bring cash for preservation tax

Pick up time Tulum super aki right where the sliding doors are at 9:00 am and you have to wait the guide, you must know that time is a lot of traffic

Does not include drink in the restaurant ( Extra Price)

If you bring any item that needs to be stored, there may be an additional fee, which is paid at the park."

The time and the order spot can vary

Please note that your package includes access to only one cenote. The specific cenote visited will depend on availability and logistics on the day of the tour. Based on these conditions, the experience will include a visit to either Cenote Nool Há or Cenote Chichikán, but not both. We appreciate your understanding and remain committed to offering you the best possible experience.

Important: Mandatory Life Jacket Use: As required by Civil Protection regulations, wearing a life jacket is mandatory for all visitors who wish to go down to the cenote area, even if your only intention is to take photos or observe without swimming. This safety measure is not optional and applies to everyone due to the slippery terrain, risk of falling, humidity, and the cenote's depth. Life jackets are available for rent on site for an additional fee. We appreciate your understanding and cooperation in ensuring a safe experience for all.

Purchasing handicrafts or souvenirs is optional.

Please follow the guide’s instructions and respect the time limits. Remember that this is a shared tour, so punctuality and consideration for others are required.

In the event of an accident, roadblock, protest, or any other unforeseen situation affecting access, the road, or any of the locations to be visited, and which is beyond our control, the itinerary may be modified or the area may be avoided for the safety of our clients. As these situations are considered cases of force majeure and are outside of our control, no refunds or partial refunds will be issued. Please note that situations of this nature are uncommon; however, this policy is included to ensure transparency and to prioritize the safety of our clients.

Dear visitor, Please note that backpacks are not allowed inside the Chichén Itzá archaeological site. This measure applies to all types of backpacks without exception and is intended to enhance safety, improve the visitor experience, and support site conservation. We recommend bringing only essential personal items and using small bags or permitted alternatives. Thank you for your understanding and cooperation.

For a full refund, cancel at least 24 hours before the scheduled departure time.