Suitable for all physical fitness levels

VISIT: Auschwitz-Birkenau Museum is visited by thousands of people every day. Keeping your own pace of sightseeing may not be possible. It is mandatory to behave appropriately. The dress code is casual but it requires respect for the place. It is forbidden to eat, smoke or act in a loud manner at the museum sights.

PICKUP: The tour departs from several meeting points. Please make sure to send us your preferred pickup point or your accommodation place. Exact pickup time will be sent the day before, after 5 pm; pickups may be very early (even 3:00–4:00 AM) and depend on the museum’s schedule. While you can select a preferred time, it is not guaranteed; entry depends on ticket and guide availability

CHILDREN: It is not recommended to visit this museum with children below 13 years. However, it is the parent's personal decision, the tour for children below 13 years may be done without a headset and receiver. Tickets for children (3-11) include entrance tickets without the receivers and headphones in Auschwitz. If you want your child to visit with a headset please book "Youth tickets"

PICTURES: It is allowed to take pictures in museums, except few indicated exceptions. It is forbidden to take photos with the use of flash.

DEPARTURE: It's highly recommended to reserve a whole day for the tour as the start time may change following the rules of Auschwitz. With so many people wishing to visit the Auschwitz-Birkenau Museum each day, there may be a waiting time before entry. This is a chance to relax before the tour begins, and you won’t be alone. Our friendly team and guide will be with you the whole time, making sure you feel comfortable and well taken care of until your unforgettable journey through history begins.

WEATHER: Please wear weather-appropriate and respectful clothing, as this is a memorial site. Entry waits can be long, so bring warm layers, rain gear, or sun protection if needed. The museum determines the pace and length of the tour.

DOCUMENTS Regarding the Terms of Use at the Auschwitz & Birkenau Museum, it is mandatory to provide the full names of all participants of the tour. It is necessary to take with you any document with a picture for the tour which may be checked at the entrance to the museum. Otherwise, you may not be allowed to enter the museum.

BAG LIMITATIONS: Please note that the maximum size of bags and backpacks allowed on the museum grounds is 30 x 20 x 10 centimetres (roughly 12 x 8 x 4 inches). You can always leave your belongings inside the vehicle, or in the luggage store in Auschwitz.

LUNCH: Lunch is not included but you can order a lunchbox separately for 30zł which will be delivered to you during the tour. To place an order you may send us an email no later than 7:00 pm the day before. Please note that there is not enough time for a regular lunch between visits to Auschwitz I and Birkenau. Ordering a lunchbox or bringing your snacks is highly recommended. On the spot, there are only a few places to buy food and drinks, however in high season, there may not be enough time to stay in long queues.

STUDENT: Youth tickets discount is only with a valid student ID card, on the day of the tour. Please ensure to take your student ID card with you, otherwise, you will need to pay an extra fee for an adult ticket

GROUP: The maximum number of people in a group with a guide is 30, meanwhile, in the vehicle, there may be two groups together.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.