Infants and small children can ride in a pram or stroller

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Suitable for all physical fitness levels

Important notice: This tour has been designed for guests staying in Cancun, Costa Mujeres, Puerto Morelos, and nearby areas in the northern part of Quintana Roo (as specified). If you are staying in Playa del Carmen, the Riviera Maya, or Tulum, which are located farther south, you may still book the experience. However, in that case, the Playa del Carmen stop cannot be included. This is because Playa del Carmen is the final visit of the itinerary before the tour returns to the northern area of the state. For travelers staying in the southern area, the transportation route must be handled differently and separately. For this reason, bookings from Playa del Carmen, Riviera Maya, or Tulum will follow a modified itinerary that includes Tulum, Cobá, the cenote, and lunch, without the Playa del Carmen visit. By booking from the southern area of Quintana Roo, you acknowledge and accept this route adjustment. You also understand that the omission of the Playa del Carmen stop does not qualify for compensation, partial refund, full refund, or any other type of reimbursement.

Luggage may only be accepted if the assigned vehicle has available space and our team approves it beforehand. If you plan to travel with luggage, please check with us before the service so we can review the transportation assigned to your booking and let you know whether it can be accommodated. Please keep in mind that space cannot be promised in advance, and approval is not automatic.

Beginning April 21, 2026, Mexican archaeological zones have restricted entry with backpacks and luggage as part of their security measures. For this reason, we suggest visiting the site with only the minimum items needed, ideally small personal belongings that can be carried in your pockets or in a compact bag. Certain necessary items may be allowed as exceptions, such as diaper bags, but final access decisions are made by the site’s security staff. Any belongings refused at the entrance by the archaeological site authorities remain outside our responsibility. However, for this tour, the transportation service offers the option to leave your items inside the vehicle while you complete the scheduled visits.

During each stop, access to the transportation vehicle is only allowed at the official boarding time indicated by the guide or staff. Guests may not enter the vehicle early or stay inside while the rest of the group is away, since other travelers may have left personal items stored there during the visit. This measure is applied for security and to protect everyone’s belongings.

For a full refund, cancel at least 24 hours before the scheduled departure time.