Specialized infant seats are available

Service animals allowed

Public transportation options are available nearby

Infants and small children can ride in a pram or stroller

Suitable for all physical fitness levels

Drivers are not allowed to collect payments onboard for the exception of tips. Any cash, or any other form payment made directly with the driver it will be considered tip/gratuities.

Guest is responsible to notify RapidShuttle for any delays. After the allocated waiting time, if no contact with the party, RapidShuttle reserves the right to record the trip as a No-Show by the Guest. No-Shows are Not Refundable.

Due to unforeseen events such but not limited to Road Conditions, Mechanical Failures, Over Bookings, RapidShuttle reserves the right to hire a RapidShuttle Affiliate and or Partner to provide transportation for a scheduled pickup. The service type and cost will be equal or greater from what the Client has paid. In such cases, the information provided to The Affiliate and or Partner it will be limited to the Client's name and contact phone number, arrival/departure flight information, and pickup/drop off information. In the event RapidShuttle sees the needs to use one of our Affiliate's and or Partners to provide a scheduled pick-up, RapidShuttle it will Not Charge the client any extra fees. These measures have to be in place to ensure that our clients do not get services interruptions or to avoid any unnecessary delays.

RapidShuttle is not responsible for any items left in the vehicles; please ensure you have all your belongs upon exiting the vehicles. Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.

RapidShuttle staff will do their best to track flights Arrivals for all Private Services. However, it's the Traveler responsibility to contact us and inform us of any delays, cancellations or flight changes. In addition, is the Traveler responsibility to let RapidShuttle's agents know if they are running late due, but not limited to Luggage, Costumes, and or Emigration Issues.

Collapsible wheelchairs/Scooter with removable wheels can be accommodated providing the Guest(s) is/are accompanied by someone who can assist them, board, disembark and disassemble/assemble the wheelchair/scooter. Please keep in mind that Wheelchairs/Scooters may not fit in a vehicle luggage compartment designated for 1-2 Passengers (Sedan), or 3-4 Passengers (Minivan). Due to the fact that Wheelchairs and or Scoters vary in Size, Shape, and Form. It is the Guest(s) responsibility to ensure that such items can fit on the selected vehicle and or passenger group. Due to liabilities, the driver is not allowed to assist in the disassembly/assembly of the wheelchair/scooter, nor assist the Guest(s) board or off-board the vehicle. RapidShuttle vehicles are Not equipped to provide Access/ADA services. In the event, that the wheelchair/scooter cannot fit in the baggage compartment, nor the Guest(s) have the ability to board the selected vehicle/service; RapidShuttle it will do their best to find an alternative service for the Guest(s) at their own costs. The Guest(s) understands that these costs will be in addition to their initial cost for the reservation. The Guest(s) as well understand that in the event that RapidShuttle's driver cannot accommodate the Guest(s) due to their own ability to board, and/or off-board the vehicle, and or the scooter or wheelchair cannot fit in the baggage compartment, RapidShuttle reserves the right not to issue a refund for the services.

Guests can customize their day trip by prioritizing their stops. The ability to see all sites on this private guided day trip, depends entirely on the (1) the amount of time spent at each site, and (2) road conditions.

This private tour with a door-to-door service, and includes pickup and drop-off. Tour/day starts at pickup location (Starting time) and ends at the drop-off location (Ending time).

Luggage allowance, Extra/Oversize luggage or items: Your service includes only one (1) checked bag up to 50 lbs. and one (1) carry-on up to 20 lbs. Its the customer's responsibility to (1) ensure the vehicle they have selected can accommodate their luggage plus the number of passengers, and (2) to inform us if they have additional luggage, extra large/oversize luggage or items. If the customer fails to notify the tour/service operator in regards these items; at the tour/service operator discretion, they can either request for a large or an additional vehicle to accommodate the items listed outside the allowance given, and or charge an additional fee per the additional and or extra large/oversize luggage or items.

Child seats: Upon request, the tour/service operator will provide a child and or a booster seat. Additional fees may apply.

Guests are responsible for ensuring they have the proper safety gear when traveling with children. However, upon request, we will provide child seats for an additional fee. Child seats: Upon request, the Transfer/Tour operator will provide a child seat and or a booster seat. Additional fees may apply.

Waiting time: From airport/cruise port: Up to 30 minutes. From any other locations: up to 10 minutes. Upon request, the Transfer/Tour operator may provide an additional waiting time if possible. Additional fees apply: $15.00 for every 15 minutes.

The Transfer/Tour operator will do their best to accommodate a bilingual driver upon request, and availability. However, the Tour Operator gives no guarantees that a bilingual driver will be provided. All drivers speak English, and may or may not speak a second language.

Curbside pickup instructions from Airport/Cruise port: Once ready for pickup, please step outside the terminal curbside (arrivals level), and go to the passenger-designated pickup zone. Once there, call (do not text or send emails) your driver directly if a contact information has been provided. If driver contact information has not been provided, call your Transfer/Tour operator directly. Be ready to provide a terminal Number/Letter, Door Number (when one is available), or Pillar Number/Letter (when one is available).

Meet and Greet (inside terminal) when available: After you collect your luggage and go through Customs and Emigration, proceed to your terminal lobby pickup area. Once there, call (do not text or send emails) your driver directly if a contact information has been provided. Your driver or tour guide will be waiting for you with a sign. If driver contact information has not been provided, call your Transfer/Tour operator directly.

For hotel/private accommodations pickups, please be at your designated pickup area 10 minutes before your pickup time.

On the day of your travel, for all your transfer inquiries, please contact your driver first. If a driver contact information has not been provided, please contact the Transfer/Tour operator directly at their phone number.

In case the transfer operator does not have the availability to accommodate the traveler(s) in one (1) vehicle, the tour operator reserves the right to provide two (2) vehicles at no additional cost to the guests.

Always be sure that your phone can receive texts, calls in order to provide you with your driver's, tour guide, and vehicle information. Neither the Transfer nor the Tour Operator will be held liable for Passenger No-Show due to failing to follow these procedures. No-shows are not refundable.

For a full refund, cancel at least 24 hours before the scheduled departure time.