Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

Is mandatory to send your ID Screenshot driver license this is to elaborate your official boarding pass

Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.

It is not possible to make a date change the same day of your visit.

Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.

The only official ID accepted to enter the park is a valid passport. The document must be presented physically, not in a digital copy.

For a full refund, cancel at least 24 hours before the scheduled departure time.