Specialized infant seats are available

Suitable for all physical fitness levels

TRANSPORT: For transportation, we use minibuses and minivans. If you have motion sickness or any other issues related to traveling by car, please inform us in advance. The travel time depends on the weather and road conditions, so it may be extended.

VISIT: The Auschwitz-Birkenau Museum attracts numerous visitors daily. Exploring at your own pace may not be feasible due to the high volume of visitors. It is essential to maintain appropriate and respectful behavior while in the camps. The dress code is smart casual, reflecting the solemnity of the site. Activities such as eating, smoking, and loud behavior are strictly prohibited within the Museum premises.

PICKUP: A few hotels in Krakow are situated in traffic-restricted areas. Your pickup will be arranged from the nearest accessible point, and you will receive notification.

DEPARTURE: Due to the museum's policy, capacity limits within the buildings, and the high number of visitors, the pickup time may be subject to change. We kindly ask for your understanding and suggest avoiding planning other activities on the day, as rescheduling might pose a challenge. We understand that our clients want to explore our city as much as possible, and we strive to provide advance notice regarding the pickup time frame. Typically, around 3-7 days before your visit, we will reach out to everyone, allowing you to plan your day accordingly.

DOCUMENTS: As it is obligatory at the Auschwitz-Birkenau Museum to confirm your personal details, you must provide the full names of all participants when making a reservation. Additionally, please ensure to carry your passport or ID with you, as it may be checked at the museum entrance. Failure to do so may result in denial of entry to the museum.

BAG SIZE: Please be aware that entry to the Auschwitz-Birkenau Museum is not allowed with large bags or backpacks. The maximum permissible size is 30cm x 20cm x 10cm. You can securely leave your bags in your car, which will be locked during your visit.

LUNCH: Lunch is not included in the tour package. There isn't ample time for a regular lunch break between visits to Auschwitz (1st camp) and Birkenau (2nd camp), so it's advisable to bring along a snack or some food to stave off hunger. However, if you prefer a more substantial meal, you can opt to order lunch boxes through us for an additional fee. We'll send you the offer the day before the excursion. Please note that at the parking lot, only vending machines with snacks are available, as the restaurant is currently under construction.

SECURITY: Please be prepared to undergo a security check, similar to airport procedures, before entering the Auschwitz-Birkenau Museum.

WEATHER: Our operations run regardless of weather conditions. You will spend up to 70% of your time outdoors, particularly at Auschwitz II-Birkenau. Therefore, we advise you to dress accordingly for the weather and bring water, especially on sunny days.

CHILDREN: Children must be accompanied by an adult, and infant seats are available for younger children. Due to the potentially traumatic nature of the visit to the Auschwitz-Birkenau Museum, we recommend that visitors be at least 13 years old.

PICTURES: Visitors are generally permitted to take photographs, with a few exceptions clearly indicated. However, taking photos inside buildings using flash is strictly prohibited.

CONTACT: We confirm all tours via messaging apps such as WhatsApp, Viber, Signal, and Telegram. According to us and our clients, this is the most convenient form of communication. If you don't use any of them, don't worry, we'll send you an email. Emails are sent through the system, so please also check your spam folder to ensure you don't miss our message.

GROUP: The group is of the standard size recommended by the museum, typically ranging between 16 and 30 people.

There is a lot of walking in the museum. It is not recommended for people with mobility issues.

For a full refund, cancel at least 24 hours before the scheduled departure time.