Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Specialized infant seats are available

Not recommended for travelers with poor cardiovascular health

Travelers should have at least a moderate level of physical fitness

Children and infants must be accompanied by an adult.

Small group: Vegetarian option is available, please advise at time of booking if required.

We strongly recommend to bring sport shoes and a spare Tshirt in case you want to climb the stairs all the way to the top of San Juan de Gaztelugatxe hermitage.

Operates in all weather conditions, please dress appropriately

Important: At all times, the advice given at access points must be followed, and the measures and recommendations established by health authorities should be respected. It is recommended to check the weather forecast for the day of the visit (Euskalmet) and to follow the authorities' recommendations in case of extreme weather events. On days with an orange alert and to avoid health incidents, it is advised not to hike up to the San Juan de Gaztelugatxe hermitage during the affected hours. In any case, it is recommended to take self-protection measures, such as wearing comfortable and suitable footwear, protecting yourself from the sun, and staying properly hydrated.

If there are children included in the booking, three days before the tour we will contact you by email to confirm their weight and height and to select the appropriate child seat for the car.

A minimum of 2 adults is required, among all bookings, for the tour to go ahead (minimum of 4 adults for the bilingual group option). If the minimum group for carrying out the activity would not be reached, an alternative date or full refund would be offered. If your booking was below this number we will contact you at least 2 days in advance to inform you in case the minimum group size was not covered by this stage. Please feel free to contact us anytime to confirm the total amount of bookings for your tour date.

Unfortunately, this tour is not suitable for people with reduced mobility.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.