Specialized infant seats are available

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

This tour will depart one hour after your cruise arrives to port from Plaza Las Fuentes, conveniently located just a few steps away from the main access of Costa Maya Port.

Please note that the total walking time from your cruise ship to the meeting point is about 15 minutes.

You will be back to the port before boarding time, guaranteed!

No port, no pay! Guaranteed full refund if your cruise ship does not call port in Costa Maya at all

IMPORTANT: Travelers coming by cruise ship must provide the full name of the ship and docking time

The use of tripods and drones are prohibited at the Mayan City.

This experience is best appreciated by children ages 6 and older.

Visitors are not permitted to climb the temples.

Wildlife sightings, including spider monkeys, cannot be guaranteed.

Bring extra cash for shopping or small purchases, as credit cards are not accepted at Chacchoben.

The tour operates rain or shine, so please dress according to the weather.

Late Arrivals / No-Shows: Guests who arrive late or fail to show up for their scheduled activity are not eligible for a refund.

Guests should be comfortable walking outdoors on jungle trails with some rocks, roots, and uneven surfaces.

Transportation vehicles can accommodate foldable wheelchairs only. Vehicles are not wheelchair-adapted, and non-folding wheelchairs cannot be accommodated.

For a full refund, cancel at least 24 hours before the scheduled departure time.