Infants and small children can ride in a pram or stroller

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Suitable for all physical fitness levels

Bringing luggage is only possible when the vehicle assigned to your service has enough space and our team authorizes it in advance. Please contact us before your tour if you need to travel with luggage, so we can review your assigned transportation and confirm whether it may be accepted. Space is limited, and approval is never guaranteed.

Since April 21, 2026, archaeological sites in Mexico have enforced security rules that do not allow visitors to enter with backpacks or luggage. We suggest carrying only the essentials for the visit, preferably small items that can fit in your pockets or in a compact personal bag. Some exceptions may apply, such as diaper bags, but the final decision is made by the security personnel at the site. We are not responsible for any belongings that are refused at the entrance. For this tour, however, travelers may leave their items inside the transportation vehicle while completing the scheduled stops.

During tour stops, guests may only access the transportation vehicle when the guide or staff indicates the official boarding time. Entering the vehicle earlier or staying inside while the rest of the group is away is not allowed, since other travelers may have personal belongings stored inside. This policy is applied for security reasons and to protect everyone’s items.

Vehicles and seats for group transportation are assigned by the operations team based on the availability and organization of the day. Guests cannot personally choose a specific bus, minibus, or seat online, in person, or with our staff. Although we always try to help travelers ride comfortably, we cannot hold, reserve, or guarantee exact seats or spaces inside a particular vehicle.

If you are traveling with friends, family, or another party booked under a separate reservation and you would like to ride together, please inform our team in advance so we can check what is possible. We will try to coordinate it when all travelers depart from the same accommodation, although it cannot be guaranteed. If the pickup locations are in the same city but at different hotels, we may attempt to arrange it, but traveling together is not assured. If the reservations start from different cities, this coordination cannot be handled.

This tour only operates pickups from the cities and areas listed in the Transportation section. Travelers cannot join the tour directly at Chichen Itza, at any attraction included in the itinerary, or at any location outside the authorized pickup regions. For example, meeting the group at Chichen Itza with your own vehicle is not permitted. However, requesting pickup from a hotel located within the listed service areas (example: Moon Palace resort) may be possible. For safety, communication, and proper tour organization, all travelers must meet our team in the morning at the assigned pickup location, board our transportation service, and complete the required check in process before the tour begins.

If your booking does not yet include a confirmed hotel or assigned meeting point, this information must be sent to our team before the cutoff time on the day before your tour. From Monday to Saturday, the latest time to provide it is 21:50 hrs (GMT-5). On Sundays, the latest time is 8:00 PM (GMT-5). You may send this information through any of our available contact channels. After the cutoff time, last minute pickup arrangements can no longer be processed. If the required hotel or meeting point details are not received on time, the booking will automatically be moved to the next available date. This rescheduling is free of charge and does not include any penalty or additional fee. However, once this automatic rescheduling applies, the reservation will no longer qualify for a refund.

The times shown in the itinerary refer to the overall duration of each segment, including transportation between locations, the visit or activity time at the stop, and the time needed to continue or return along the route. These times should not be understood as the exact amount of time spent only at each attraction. Please review the itinerary details for the approximate breakdown of timing throughout the experience.

Our team always works to follow the planned schedule as closely as possible. However, the timing of the tour also depends on travelers being ready at the assigned pickup time in the morning and returning on time at each stop during the day. Traffic conditions may also affect the route and are outside our control. Please help us keep the experience organized by respecting the indicated meeting times and the time allowed at each location. Even a delay that seems small, such as arriving one minute late, can build up throughout the day and affect a significant part of the overall schedule.

The box lunch included in this experience is fixed. It is served as part of the regular meal option and cannot be adapted for special diets, food restrictions, or personal meal preferences.

This tour involves a lot of walking, so we recommend wearing comfortable shoes and clothing.

The included lunch is a buffet of regional Mexican food and you are free to choose what you want to eat. This buffet contains options for vegetarians (it is not yet adaptable for other specific dietary regimes).

For a full refund, cancel at least 24 hours before the scheduled departure time.