Infants and small children can ride in a pram or stroller

Infants are required to sit on an adult’s lap

Suitable for all physical fitness levels

Large bags, suitcases, or extra luggage are not automatically accepted on this tour. They can only be brought if our team approves the request before the service date and if the vehicle assigned to your reservation has enough available space. Travelers who need to bring luggage must contact us in advance so the transportation setup can be reviewed. Space is limited, and authorization is subject to the operation of the day. Approval should never be assumed.

Since April 21, 2026, archaeological sites in Mexico have applied security rules that restrict entry with backpacks, luggage, and similar belongings. For the visit, we recommend carrying only essential items. The most practical option is to bring small belongings that can fit in your pockets or in a compact personal bag. Some items, such as diaper bags, may be considered exceptions, but the final decision is made directly by the security personnel at the entrance. We are not responsible for any item that is refused by the archaeological site. During this tour, travelers may leave belongings inside the transportation vehicle while completing the scheduled visits.

Access to the bus or minibus is only allowed at the official boarding time announced by the guide or staff. Guests may not enter the vehicle ahead of schedule, and they may not remain inside while the rest of the group is away. This rule is applied because other travelers may have belongings stored inside the vehicle, and controlled access helps protect everyone’s personal items.

Transportation units and seats are assigned by the operations team according to availability, route planning, group size, and the needs of the day. Guests cannot select a specific bus, minibus, seat, row, or space through the platform, at pickup, or directly with staff. Although our team will always try to keep the ride comfortable, no exact vehicle or seat can be reserved, blocked, or guaranteed.

If you are traveling with friends, relatives, or another group under a different booking, please notify us before the tour date if you would like to travel together. When all travelers depart from the same accommodation, our team may try to coordinate the request, although it is not guaranteed. If the pickup points are in the same city but at different hotels, we may review the possibility, but traveling together still cannot be assured. Reservations departing from different cities cannot be coordinated in the same vehicle.

This tour only includes pickup from the cities and zones listed in the Transportation section of the product. Travelers cannot join the experience directly at Chichen Itza, at any attraction on the itinerary, or at any location outside the approved pickup coverage. For example, arriving at Chichen Itza in your own vehicle to meet the group is not permitted. Pickup from a hotel within the listed service area, such as Moon Palace Resort, may be possible depending on the coverage shown for the tour. For safety, communication, and proper organization, every traveler must meet our team in the morning at the assigned pickup point, board the official transportation, and complete the required check-in process before the tour begins.

If your reservation does not yet include a confirmed hotel or meeting point, this information must be sent to our team no later than the day before the tour. From Monday to Saturday, the cutoff time is 21:50 hrs, GMT-5. On Sundays, the cutoff time is 8:00 PM, GMT-5. The information may be sent through any available contact channel. After the cutoff time, last-minute pickup arrangements can no longer be processed. If the required hotel or meeting point is not received on time, the reservation will automatically move to the next available date. This change has no additional cost, fee, or penalty. However, once the automatic rescheduling has been applied, the booking will no longer be eligible for a refund.

The durations shown in the itinerary describe the full time assigned to each segment of the route. These times may include transportation between locations, the visit itself, activity time, boarding, organization, and the time needed to continue or return along the itinerary. They should not be interpreted as the exact amount of time spent only inside each attraction. Please use the itinerary as an approximate guide to the overall flow of the day.

Our team works to keep the experience as close as possible to the planned schedule. However, the timing of the tour also depends on guests being ready at pickup and returning on time at every stop. Traffic, road conditions, and route-related delays may also affect the schedule and are outside our control. Please follow the meeting times indicated by the guide and respect the time assigned at each location. Even a very small delay can accumulate during the day and affect the rest of the operation.

The box lunch included with this experience is a fixed standard option. It cannot be changed, replaced, or adapted for dietary needs, food restrictions, allergies, personal preferences, or special requests.

This experience includes a considerable amount of walking. Comfortable shoes and practical clothing are recommended so travelers can move around more easily throughout the day.

Lunch is served as a regional Mexican buffet. Travelers may choose from the food available at the restaurant, including vegetarian options. At this time, the buffet cannot be customized for other specific dietary requirements, restrictions, allergies, or personal meal preferences.

For a full refund, cancel at least 24 hours before the scheduled departure time.