Not recommended for travelers with poor cardiovascular health

Service animals allowed

Specialized infant seats are available

Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Travelers should have at least a moderate level of physical fitness

Children must be accompanied by an adult

Operates in most weather conditions, please dress appropriately

If canceled due to poor weather, you will be given the option of an alternative date or full refund.

For an additional cost, you can rent a horse to take you to the top. If interested, please bring extra cash. The cost is Q150 one way.

If you purchase the basic tour option, it does not include the entrance to the Pacaya Volcano. In this case, you will need to bring Q100 to pay your entrance fee. Credit cards, dollars, or euros are not accepted; only quetzals, the currency of Guatemala.

Please note that if you ask the guide or any staff member to take photos with your phone, you do so at your own risk. While they are happy to assist, photography is not part of their responsibilities, and we cannot be held liable for any accidental damage involving personal devices. Thank you for your understanding.

If the minimum number of passengers is not reached, a private tour or an alternative tour option may be offered instead.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.