Infants are required to sit on an adult’s lap

Public transportation options are available nearby

Infants and small children can ride in a pram or stroller

Suitable for all physical fitness levels

Customers under the age of 18 must be accompanied by at least one adult. Pregnant women may join the tour only if they are no more than 24 weeks pregnant by the end of the trip.

City Passes or personal attraction tickets are not accepted. Admission and meal prices are subject to change without prior notice. Refunds will not be issued for price decreases, and price matching for attraction tickets is not available.

Please provide accurate information, including your full name, contact details (preferably a mobile phone number), and flight information. Inaccuracies may affect your travel arrangements, and any losses resulting from incorrect information will be the responsibility of the traveler.

If you choose to leave the group early, please inform the tour guide in advance and sign a departure agreement. No refunds will be provided for any unused portions of the tour.

If a scheduled attraction is closed due to public holidays or other unforeseen circumstances, we will adjust the itinerary accordingly and/or substitute it with an equivalent attraction to maintain the quality of the Tour.

The Ice Explorer experience needs to be booked in advance. The tickets are not sold on-site. Guests without tickets will not be able to join the activity and may have idle waiting time while others participate. To make the most of your tour, we recommend securing your ticket at the time of booking.

The tour itinerary may be modified by the guide due to weather, traffic, or other unforeseen circumstances to ensure a smooth trip.

These terms may be updated from time to time. Please refer to the product website for the most current information before booking. The tour provider is not liable for any incidental or consequential damages, except as required by laws.

It is highly recommended to book Ice Explorer tickets when booking with "Tour with Admission" option, as they sell out far in advance.

Please Note: The total duration of the tour (8–11 hours) may vary depending on your pick-up and drop-off locations.Passengers picked up from Calgary may experience longer travel times compared to those boarding in Banff.

Gifts provided during the tour are subject to change due to unforeseen circumstances such as weather conditions. No refunds will be issued for any changes to the gifts.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.