Infants and small children can ride in a pram or stroller

Not recommended for travelers with spinal injuries

We're LGBTQ friendly.

Every participant in our experience is important and therefore we offer a few spaces in our experiences, so please make sure to read the Cancellation Policies; once you have paid you will be accepting them:

* If any of the participants arrive drunk or with hangover symptoms at the meet up, we'll ask for to leave for everybody's comfort and for the person itself and the ticket payment won't be refunded.

* It's super important and your responsibility that you take care of yourself from any type of illness, stomachaches or hangovers. There’s no refund from any of the previous topics.

* If someone is detected with 37 ºC of fever or more, will be invited to rest in his/her hotel & the money will be refunded.

* Tour bookings are fully refundable up to 72 hours before your tour date.

* Cancellation won’t be refunded if it is made within 72 hours before the start date or on the meet up time day of the tour.

* If guests cancel part of the experiences during the tour, there won’t be any refund.

* A change of date is no problem, as long as there is availability with previous request of 1 month as minimum or even longer. We can also swap your tour into a different date if there’s availability by letting us to know with prior time .

* Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances like a strong protest, social riot or natural disaster; we can also swap you into a different tour if there’s availability, otherwise this will be refunded .

* Me Encanta Oaxaca reserves the right to cancel or modify itineraries, schedules, and excursions for causes beyond its control, with no responsibility other than to refund the amount paid by the guest, total or partial, as the case may be.

* Me Encanta Oaxaca will not be responsible for delays, irregularities, and damages caused by third parties, as well as for social or natural events beyond its control.

* Me Encanta Oaxaca apologizes for any eventual delay due to traffic on the roads, protests, closing of roads.

* Me Encanta Oaxaca is not responsible for the loss of valuables in public or private transport vehicles due to the customer's carelessness.

If you have food allergies or food restrictions, you should mentioned 3 DAYS BEFORE OUR TOUR to do accommodations.

If you let us know about your allergies or restrictions a days before or at the meet up, there won't be any change in the menu according to your food restrictions on the day of the tour.

Menu subject to change depending on availability

We suggest not making an early lunch reservation or any type of reservation before 5 pm on the day of your tour

***** If you have health or walking difficulties, if there are kids or babies and don't want to miss this activity for you and your loved ones, WE CAN ADAPT IT TO YOUR NEEDS IN A PRIVATE ACTIVITY with a different cost. JUST CONTACT US to tailor it just for you!!! *****

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.