Infants are required to sit on an adult’s lap

Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

The bus has 1 bathroom, you are only allowed to use number 1, you cannot use number 2 because the bathroom has ventilation connections to the entire bus and if you use number 2 the entire bus would smell bad, stops will be made at the places visited where you can use the bathroom.

Hotel changes are not allowed after 6 pm because we can not modify our logistic The tour and the spots to visit can vary according the guide logistic, also in its duration, up to 14 hours or more according to the transfers from one place to another, and this is according to the traffic, keep in mind that you will be traveling all day.

Please note that your package includes access to only one cenote. The specific cenote visited will depend on availability and logistics on the day of the tour. Based on these conditions, the experience will include a visit to either Cenote Nool Há or Cenote Chichikán, but not both.

We would like to remind you that the tour you have chosen lasts more than 12 hours. Since the destination, Chichen Itzá, is located in the state of Yucatán, the road trip can be long. We recommend being prepared for an extended journey, with comfortable clothing, sunscreen, and enough water.

Life vests are available for rent at the cenote ticket office and are paid for only for the duration of your swim

If you bring any item that needs to be stored, there may be an additional fee, which is paid at the park."

Guests are responsible for paying for their own drinks at the restaurant.

Dear Visitor: Please note that backpacks are not permitted inside the Chichen Itza archaeological site. This policy applies to all types of backpacks without exception and aims to improve safety, the visitor experience, and the preservation of the site. We recommend bringing only essential personal items and using small bags or other permitted alternatives. Thank you for your understanding and cooperation.

For a full refund, cancel at least 24 hours before the scheduled departure time.