Wheelchair accessible

Travelers should have at least a moderate level of physical fitness

Children must be accompanied by an adult.

A current valid passport is required on the day of travel

Comfortable walking shoes are recommended

Operates in all weather conditions, please dress appropriately

Wheelchair accessible at most places (not including Jigokudani Snow Monkey Park)

For this tour, if we provide train tickets: we will send train tickets to the guests’ hotel in Tokyo (the hotel which guests are staying at before their Nagano trip). Please provide: 1) Hotel Name in Tokyo, 2) Guest Name who booked the hotel, 3) Confirmation Number, and 4) Dates of Stay at the hotel in Tokyo.

Snow Monkeys in warmer seasons: The snow starts to melt in March, and the snow monkeys may not bathe as often as they did in the winter to keep warm. Guests may see the snow monkeys taking a swim as the park staff gives them lunch, but unlike winter months, there are definitely days when the monkeys just do not feel like entering the bath. When it is warm and the sun is out, the monkeys tend to be more active and move around the area. The monkeys are more likely to be grooming in the warmer seasons. While Winter is not the only time to see snow monkeys, please note that they are wild animals and it is difficult to predict their behavior. You can still visit the Snow Monkey Park, but seeing the snow monkeys and watching them bathe is not always guaranteed.

Guests must provide information (name, age) of each guest. A current valid passport is required on the day of travel.

Age Requirement: Guests of all ages can attend this tour, but a booking must be made for each person. Adult pricing applies to guests age 12 to 99. Child pricing applies to guests age 6 – 11. Young child pricing applies to guests age 1 – 5. In this private group tour, there must be at least one person that is 18 years or older.

PLEASE FILL OUT THE TOUR FORM: After your booking, you will receive a link to the Nagano Form (within 48 hours) that asks for pertinent information required for this booking. Please ensure that this Nagano Form is completed accurately at least 7 days before  your tour date.

Once you’ve booked the Nagano Full Day Tour with Japan Awaits you’ll receive a form with a variety of itinerary options to suit your vehicle option and essential information to complete your booking.

How far in advance should I book?Preparing a customized tour requires some time, especially if reservations for restaurants or other venues are required. We recommend making a reservation as early as possible. Ideally, it should be 3 months before your travel date, or 1 month before the travel date at the very least. For Custom Tour bookings that are requested with less than 7 days before the travel date, we may not be able to arrange your custom tour in time so your booking request may be cancelled and you will receive a full refund.

Although this is a private tour, the tour guide will only wait for you for up to 30 minutes of start time before the tour is cancelled

Japan Awaits is a licensed tour operator in Japan, with hundreds of registered and vetted tour guides nationwide. We offer tours in any location in Japan and manage all details, including transportation and tickets. Visit Japan Awaits to learn more about our tours or inquire about a custom experience today.

Private Vehicle option: The tour guide and driver will pick up guests from hotels located within a 10km radius of Nagano Station.

Public Transportation option: Please be aware that the tour will commence at Nagano station.

Cancellation Policy:

Cancellation fee of 100% is charged if cancelled 14 days or less before the event

Cancellation fee of 50% is charged if cancelled 21 days or less before the event

Cancellation fee of 25% is charged if cancelled 30 days or less before the event

All sales are final. No refund is available for cancellations.