Infants and small children can ride in a pram or stroller

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Suitable for all physical fitness levels

Luggage can only be taken on this tour when our team confirms it in advance and the vehicle assigned to your reservation has enough available space. If you need to bring luggage, please contact us before the service date so we can review your transportation arrangement. Please note that luggage approval is not automatic and space cannot be guaranteed.

Since April 21, 2026, archaeological sites in Mexico have applied security restrictions that prevent visitors from entering with backpacks or luggage. We recommend bringing only the necessary personal items for the visit, ideally small belongings that can be carried in your pockets or in a compact personal bag. Some exceptions may be allowed, such as diaper bags, but the final decision belongs to the security staff at the site. We cannot take responsibility for items that are denied entry. For this tour, travelers may leave their belongings inside the transportation vehicle while visiting the scheduled stops.

For security reasons, travelers may only return to the transportation vehicle when the guide or staff indicates the official boarding time. Guests cannot enter the vehicle ahead of schedule or remain inside while the rest of the group is away, since personal belongings from other travelers may be stored there. This rule helps protect everyone’s items during the tour.

Group transportation vehicles and seats are assigned according to the day’s operation and availability. Guests cannot choose a specific bus, minibus, or seat through the platform, in person, or with our staff. Our team will always try to help travelers ride comfortably, but we cannot reserve, block, or guarantee any particular seat or vehicle.

If you are traveling with friends, relatives, or another group under a separate reservation and would like to ride together, please let our team know in advance so we can review the possibility. We will do our best when all travelers depart from the same accommodation, although it is not guaranteed. If the pickup points are in the same city but at different hotels, we may try to coordinate it, but it is still not guaranteed. If the reservations depart from different cities, this arrangement cannot be managed.

This tour only offers pickup in the cities and areas listed in the Transportation section. Travelers cannot join the group directly at Chichen Itza, at any attraction included in the itinerary, or at any location outside the approved pickup zones. For example, meeting the group at Chichen Itza using your own car is not allowed. Requesting pickup from a hotel within the listed service area, such as Moon Palace Resort, may be possible. For safety, communication, and proper organization, all travelers must meet our team in the morning at the assigned pickup location, board our transportation, and complete the required check in process before the tour begins.

If your reservation does not yet include a confirmed hotel or meeting point, you must send this information to our team before the cutoff time on the day before the tour. From Monday to Saturday, the latest time is 21:50 hrs, GMT-5. On Sundays, the latest time is 8:00 PM, GMT-5. You may share the information through any available contact channel. After this cutoff, last minute pickup arrangements can no longer be made. If the hotel or meeting point is not received on time, the reservation will automatically be moved to the next available date. This change has no cost, fee, or penalty. However, once the automatic rescheduling applies, the booking is no longer eligible for a refund.

The durations shown in the itinerary represent the full time assigned to each segment of the experience. This may include driving between locations, time spent at the stop, and the time needed to continue or return along the route. These durations should not be understood as the exact amount of time spent only inside each attraction. Please review the itinerary for the approximate timing details of the experience.

Our team works hard to keep the tour as close as possible to the planned schedule, but timing also depends on travelers being ready at the assigned pickup time and returning punctually at every stop. Traffic conditions may also affect the route and are outside our control. Please help us keep the day organized by respecting the indicated meeting times and the time allowed at each location. Even a very small delay can accumulate throughout the day and affect the overall schedule.

The box lunch included in this experience is a fixed option. It is served as part of the standard meal service and cannot be changed or adapted for special diets, food restrictions, or personal food preferences.

This tour requires a considerable amount of walking. We recommend wearing comfortable shoes and suitable clothing for moving around during the day.

Lunch is served as a regional Mexican buffet, and travelers may choose from the food options available. The buffet includes vegetarian options, but it is not currently adaptable for other specific dietary requirements.

For a full refund, cancel at least 24 hours before the scheduled departure time.