Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

*Height Requirements:* Minimum height: 1.37 m (4'6"), maximum height: 1.96 m (6'5"). - Weight Limits: The tour is conducted on a double Chiliboat. To ensure everyone's safety, it is important that individual weight does not exceed 250 pounds, and combined weight of two people on a Chiliboat must not exceed 450 pounds. Before each tour, we will conduct weight checks. If someone in your group exceeds these limits, unfortunately, will NOT be able to participate, and will NOT receive refund. Share this information with all members of your group to avoid any inconveniences.

Punctual Departures: Arrive at the meeting point 30 minutes early to ensure parking, comply with safety protocols, and complete the boarding process. We won't be able to assist you if you arrive at or after the reserved time. Spaces are reserved for you, and arriving late will be considered a "No Show". Reserved spaces won't be reassigned, and the full fee will be charged.

Recommendations: Bring only the essentials, space is limited; you must wear: water shoes, necessary when boarding and landing (you will get wet); hat; swimwear or comfortable cloth; sun protection lotion/cloth; sunglasses.

The person who makes the reservation is responsible for informing the rest of the group about everything regarding the excursion.

If you suffer from any medical condition; If necessary: ​​Ask your doctor for authorization and mention it when making the reservation, go prepared with medications.

It is not allowed: • Hitting the unit against any object, jumping from the unit or damaging it. • If by negligence you cause any damage to the unit, the person who made the reservation will be held responsible.

NO smoking, drugs, alcoholic beverages or under the influence of any; If a participant arrives under the influence, will be turned away and loose the booking.

We have several locations: Verify the departure point before making reservations to ensure you can arrive on time to the correct location.

You must present identification and the credit card used for the reservation. Both must match for verification during confirmation. The person making the reservation is responsible for informing all their companions about the arrival time, requirements, and all pertinent information for the excursion.

We reserve the right of admission.

We offer different excursions; make sure you choose the correct tour and location. In the Caribbean, brief showers are common, but tours will proceed as scheduled. The decision to cancel or continue will be made at the meeting point based on the guide’s experience.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.