Travelers should have at least a moderate level of physical fitness

Liability Waiver: Our company is NOT responsible for the loss, damage, or misplacement of any personal belongings during the excursion. We understand that the nature of the tour involves activities that may increase the risk of losing items, such as walking on uneven terrain, swimming in the river, sliding on rocks, and jumping into the water. If a participant chooses to bring personal items, they do so at their own risk. We will not be able to stop the excursion to search for lost items in the forest or river. We appreciate your understanding and cooperation in ensuring that everyone enjoys a worry-free experience.

Use of lifejacket and helmet is mandatory.

Participants must be physically capable of walking thru steep, rocky, muddy and uneven surfaces without assistance.

This tour operates based weather and river conditions. In the event of poor weather, you will be offered an option to reschedule or refund.

Minimum of 4 people required per reservation

On Saturdays the hike is around 15 minutes longer since we depart from a different point.

Persons with the previously listed health restrictions cannot participate on the tour. No refunds will be authorized if a person neglects to read complete description and does not meet the safety requirements and limitations on the day of the tour.

Personal Belongings Policy for the Rainforest Excursion: At our Rainforest Excursion, the safety and experience of our guests are our top priorities. Due to the nature of the activity—which involves hiking, water contact, and constant movement in a natural environment—we strongly recommend that participants do not bring any personal belongings unless absolutely necessary. While we do allow the use of prescription glasses for those who need them for vision, all other personal items should be left in a secure location before the excursion.

Tours Hacker reserves the right of admission - If a person appears to be under the influence of alcohol or drugs, not following instructions, causing disruptions, or providing false information, such as lying about their age, the guide has the right to cancel their reservation at any moment. In such cases, no refunds will be issued. We prioritize the safety and enjoyment of all participants and expect honesty in all aspects of the booking process.

IMPORTANT: Our activity is designed for people between (10 and 60 years old) with good physical condition. You have to be able to walk by your own in uneven surfaces. For safety reasons, people who are overweight, have previous injuries, are pregnant, or have health problems are not allowed to participate. Evidence of age via license or birth certificate will be required to ensure compliance with these requirements. Furthermore, no exceptions or refunds will be made to those who fail to comply with these conditions.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.