Service animals allowed

Public transportation options are available nearby

Travelers should have at least a moderate level of physical fitness

Vaults entrance/exit is via a 2ft stair followed by a spiral staircase and further average size mezzanine staircases inside the vaults Between the levels.

Not recommended for children under 12 years of age.

Children under 16 years of age must be accompanied by a Parent or Guardian

Anyone under the influence of alcohol or drugs will be turned away.

Alcohol and Drugs strictly forbidden on the tour.

Filming or live streaming of the tour is strictly forbidden. You may be ejected from the tour.

Office hours are 10am-5pm for all calls & emails

• Some historical content may be of a distressing nature with regards but not exclusively to Torture, Hangings, Death

• Children under 2 years of age not allowed on tour.

The walking pace and terrain may not be suitable for those with any difficulty walking.

We do not provide luggage storage so please make alternate arrangements.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.