Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

It is not possible to change the date on the day of your visit

If you a re a guest of the Occidental at Xcaret Destination - All Inclusive, Playa del Carmen the park is located 15 minutes minutes away nexto to the hotel, guests need to go by themselves to the park main entrance, hotel conciergel always help to the customers to get to the park The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.

We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass

We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus

If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full

To enter the park alone, it is essential to be over 18 years old. Minors must be accompanied by an adult.

Xenses is approximately a five-hour experience.

Visitors with disabilities should always be accompanied by a family member or friend that can assist them at all times.

An official ID must be presented at the Park’s ticket booths. In case this isn’t possible, the child’s rate will apply to those who measure between 3 and 4.5 ft.

Slip and Bird Flight activities include water areas with a depth between 3.6 and 5.6 ft. It is recommended that for these activities, children under 4.2 ft, as well as adults and children who don't know how to swim, don’t participate. Both activities are done individually.

The Bird Flight activity is recommended for children starting from five years old, with a minimum weight of 66 lbs (30 kg); the maximum weight allowed is 299 lbs (136 kg).

It is not possible to make date changes the same day of your visit.

If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full

Travelers will be excluded from the activities due to a medical condition such as a body cast. If they want to go, they can pay their entrance fee (same price) and can stay in the rest area.

Some activities are not recommended for persons with heart problems, fear of heights, claustrophobia, those who get dizzy easily, with recent surgeries, back pain, who weigh more than 300 lbs, or pregnant women.

Activities including Xensatorium, Slid, Bird Flight, Riverlaxing, Sludgerie, Rain, and Xauna are not recommended for pregnant women or individuals with epilepsy.

Travelers will be excluded from the activities due to a medical condition such as a body cast. If they want to go, they can pay their entrance fee (same price) and can stay in the rest area.

All sales are final. No refund is available for cancellations.