Service animals allowed

Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Travelers should have at least a moderate level of physical fitness

Guest 5 yrs old and under are not allowed to participate or board the bus

Not recommended for elderly travelers or guests in poor physical condition.

You will receive a text the day before the tour with your exact pick-up time. Pick-up times typically range between 8:00 AM and 10:00 AM. • Pick-up times may change due to traffic, weather, or operational needs. • Provide a valid phone number and be ready 5 minutes early at the front entrance of your pick-up location. • If you do not answer or are not present when contacted, the guide will continue the tour. • Beach Pick-Up: If you miss the return meeting point at the beach, the guide will continue back to San Juan. Any extra transportation is at your expense. • Children 5 and under are not allowed on the tour or the bus. • Buses do not have car seats and cannot accommodate them. • A waiver will be texted to you. All participants must read and sign it before boarding. Notify us 24 hours prior if you do not agree. • The Rainforest tour is challenging, and moderate fitness is required. • You must be able to walk on uneven, slippery surfaces. • The guide may deny participation for safety reasons. • Follow all safety instructions. Failure to do so may result in removal from the tour (non-refundable). • We reserve the right of admission. • No alcohol, no smoking, and no coolers on the bus. • Only one small carry-on bag per person (no large luggage). • We are not responsible for lost or stolen items. • Seatbelts must be worn at all times. • Life vests provided and required for Rainforest and Beach portions. • Cotton socks are required for the Rainforest (worn together with water shoes or hiking shoes). They offer better traction on mossy rocks. • Closed-toe shoes recommended; no flip-flops in the Rainforest. • Tour operates rain or shine. • Weather may require route adjustments. • Participants join the tour at their own risk. • No refunds for cancellations within 24 hours. • Late arrivals = no-show (non-refundable). • Meals, personal expenses, and gratuities not included. • Not wheelchair accessible. • Service animals allowed. • Not recommended for travelers with back problems, heart conditions, or pregnancy. • Maximum of 19 travelers.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.