Travelers should have at least a moderate level of physical fitness
Children must be accompanied by an adult
Our company is not responsible for the client’s failure to appear at the meeting point for the booked tour or activity.
Last minute cancellation of flights or inability to disembark from a cruise ship, is not our company’s responsibility, therefore any refund requests due to such incidents will not be accepted. Should the client be aware of such a change, he/she is requested to communicate with our company more than 24 hours before the tour or activity starts, in order to discuss possible date or time amendment (subject to availability)
Refund requests for last minute cancellations (up to 24 hours before the tour or activity), for any reason, will not be accepted.
All clients are kindly requested to send their preferred meeting point and location until 3:00pm of the previous date, regarding their pick-up for the booked tour or activity. Should they fail to do so, our company will do anything it can in order to locate them (telephone, email, etc), however it is not responsible for any failure to meet them. Meeting points could be, anywhere on the island and the information necessary is either the hotel name or the name of the cruise ship they are arriving with. In the occasion that they are staying at an apartment, clients are requested to send us a google map, a nearby hotel or any information that would help us locate them. Any delay of behalf of the client (up until 15 minutes that we will be waiting for them) affects the transfer schedule and disrupts the smooth conduct of the tour/activity.
For no-name accommodations, our company will set the most convenient location for the pick-up.
For accommodations that are located in a pedestrian zone, our company will set the best possible pick-up point.
Our company is not responsible for knowing whether the client is supposed to book transfer or not. The transfer schedule is prepare less than 24 hours before the operation, therefore we cannot predict such necessity.
An additional transfer fee (10,00 euro pp/cash on the spot) will apply for transfers from/to hotels in the areas of Elia , Kalafatis , Agrari, Panormos, Super Paradise & Kanalia & other remote areas