Infants are required to sit on an adult’s lap

Specialized infant seats are available

Travelers should have at least a moderate level of physical fitness

Baby carriages and luggage larger then 30 x 20 x 10cm are not permitted inside the museum

Condition of visiting Museum is to have an identity card (ID or Passport)

Pick-up for this tour can be between 5:30AM and 3:00PM (with the possibility of earlier or later times), so be prepared for possible changes. It is recommended to reserve a full day for this tour. The time provided in the booking and your voucher (9:30AM) is the most common time provided by the museum and does not depend on the local operator. The exact pick-up time will be confirmed by customer service or the driver on the day before the tour.

Tour confrmation: The day before the trip, by 6:00 PM, you will receive a confrmation or cancellation* of the trip via SMS or Whatsapp. The message will include information regarding the time and place of pickup. *Bear in mind - a tour may be cancelled if no guide is assigned to us. In this case, we execute the cancellation with a 100% refund.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.