Wheelchair accessible

Infants and small children can ride in a pram or stroller

Specialized infant seats are available

Transportation options are wheelchair accessible

Suitable for all physical fitness levels

Children must be accompanied by an adult

Languages other than English are possible on special request in advance and upon availability

Due to the new Auschwitz-Birkenau Museum policy, name and surname of each customer are obligatory and need to be provided accurately at the time of booking. In case name or surname is incorrect, this may result in customer paying for their ticket at Auschwitz themselves or even prevent customers from visiting the Museum. Each traveller needs to have valid ID or passport at the Auschwitz Museum.

Pick up time is estimated (between 5.30am and 7.30am). We will send you phone number to the driver and the exact pick up time one day before the tour.

Health & Safety measures * **Stringent Cleaning and Disinfection** - We’ve increased the frequency of disinfecting our vehicles, surfaces and high traffic areas between each tour/event. * **Hand sanitizers** - Hand sanitizer will be available to all of our guests. * **Protective masks** - We ensure that our guides are wearing protective masks (in accordance with the current pandemic regulations). Our drivers are wearing protective masks in the vehicle at all times. Passengers are asked to wear protective masks in the vehicle during group tours. If you prefer not to share the vehicle with other passengers, we encourage you to book the tour with private transportation. You do not need to wear masks in the vehicle during a private tour, unless you are coughing. * **Proper ventilation in the vehicles** - We avoid recirculating air, which means the air in the vehicle is being replaced by the fresh air coming from the outside. * **Social distancing** - Our guides keep a safe distance (1,5 metre) from the participants during walking tours. In our cars and vans, at least 1-2 seats (depending on the size of the vehicle) remain empty. * **Wellness Checks** - Our staff members monitor their health on a daily basis to ensure they are symptom-free. If you or anyone in your group is experiencing symptoms, please contact us before the tour. We will work directly with you to reschedule your booking.

For a full refund, cancel at least 24 hours before the scheduled departure time.