Wheelchair accessible

Infants and small children can ride in a pram or stroller

Specialized infant seats are available

Transportation options are wheelchair accessible

Suitable for all physical fitness levels

Children must be accompanied by an adult

Languages other than English are possible on special request in advance and upon availability

Due to the new Auschwitz-Birkenau Museum policy, name and surname of each customer are obligatory and need to be provided accurately at the time of booking. In case name or surname is incorrect, this may result in customer paying for their ticket at Auschwitz themselves or even prevent customers from visiting the Museum. Each traveller needs to have valid ID or passport at the Auschwitz Museum.

By booking less than three months before the planned tour date, the customer acknowledges that online tickets for Auschwitz may no longer be available due to museum restrictions and high demand, as tickets often sell out well in advance. In such cases, tickets will need to be purchased on-site by the driver at the ticket office, which may involve waiting in line

If a booking is made just a few days in advance, the tour operator will arrange an early departure from Warsaw (around 4 am) to secure tickets on the spot. However, the local provider cannot be held responsible for ticket availability at the ticket office

If tickets are sold out, customers will be refunded the nominal price of the museum entry tickets, but not the cost of the entire tour. Alternatively, clients can opt for a non-guided visit to Kraków's Old Town. Such situations are extremely rare and beyond the control of the local provider

Pickup is available from hotels in Warsaw city centre - there might be a supplement for pickups outside the city centre. You'll be picked up between 4.00 am and 8.00 am. The tour operator will confirm the exact pickup time the day before the tour

The museum requires the name and surname of every guest, please add this additional information at checkout. Providing a wrong name and surname will prevent customers from entering the museum

For a full refund, cancel at least 24 hours before the scheduled departure time.