Infants are required to sit on an adult’s lap

Public transportation options are available nearby

Infants and small children can ride in a pram or stroller

Wheelchair accessible

Travelers should have at least a moderate level of physical fitness

Moderate Cancellation Policy:

We will charge a cancellation fee of 100% if booking is cancelled 14 days or less before event

We will charge a cancellation fee of 50% if booking is cancelled 21 days or less before event

We will charge a cancellation fee of 25% if booking is cancelled 30 days or less before event

PLEASE FILL OUT THE TOUR FORM:

After your booking, you will receive a link to the Matsuyama Form (within 48 hours) that asks for pertinent information required for this booking. Please ensure that this Matsuyama Form is completed accurately at least 7 days before your tour date

Every city in Japan has a lot to offer. There are many aspects to the city and many hidden and local spots that you may not have seen or heard of before. In the Custom Tour form that will be sent to you after your booking, you’ll be able to let us know of any attractions you have already visited and would not like to see again on this tour. We will carefully review your requests and will create an itinerary based on your preferences

If you cancel the tour any time after we have sent you the custom Itinerary, the service fee of 15% of your total tour cost will be nonrefundable

Japan Awaits is a licensed tour operator in Japan, with hundreds of registered and vetted tour guides nationwide. We offer tours in any location in Japan and manage all details, including transportation and tickets. Visit Japan Awaits to learn more about our tours or inquire about a custom experience today

Mode of transportation: Transportation within the city only (either public transportation or private vehicle, based on your booking)

Custom Itinerary:

Organizing and planning a trip requires a lot of time, and if we have made reservations on your behalf, it may be challenging to cancel some booking requests. Once we receive your booking and responses from the Custom Tour form, we’ll begin creating your itinerary and organizing the necessary arrangements for your tour

How far in advance should I book?

Preparing a customized tour takes time, especially if restaurant or venue reservations are needed. We recommend booking as early as possible—ideally 3 months in advance, or at least 1 month before your travel date. For requests made within 7 days of travel, we may not be able to arrange the tour in time, and your booking request may be canceled with a full refund

What if I'm late?

We ask that all guests arrive at the location at least 10 minutes before the designated meet-up time

Guests are provided with the tour guides’ phone number before the tour and you can call the tour guide if you need help

Although this is a private tour, the tour guide will only wait for you for up to 30 minutes of start time before the tour is cancelled

Attire: Please dress appropriately for all weather conditions

Passports may be required to verify age on the day of the tour

Children that are age 12 and under must be accompanied by an adult that is age 18 or older

All sales are final. No refund is available for cancellations.