Wheelchair accessible

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Suitable for all physical fitness levels

Route Changes: If the area around Itsukushima Shrine is congested, we may switch to a safe detour route depending on the conditions that day

Worship and Goshuin (Shrine Stamp): During peak hours, it may not be possible to visit the shrine or receive a Goshuin (shrine stamp) within the tour duration. In such cases, options may include route adjustments, extending the tour time, or skipping the shrine visit-Goshuin. We kindly ask for your understanding.

Tour Extensions: If you wish to extend your tour time, additional charges can be arranged directly with your rickshaw puller and paid on-site.

Wheelchairs and Luggage: We can accommodate wheelchairs and suitcases on the rickshaw.

Pets: Small pets (about the size of a small dog or cat) are welcome to ride with you (Payment at the venue).

Limit: Maximum of 2 pets per rickshaw.

Rule: Pets must be kept on a leash or inside a pet carrier during the ride.

Pet Friendly and Allergy Policy: This plan allows pets to ride with you. We use dedicated pet blankets on the seats and clean the rickshaw with lint rollers after use. However, please note that we cannot completely remove all pet hair or allergens. If you have animal allergies, please consider this before making a booking.

Rainy Weather: The rickshaw is fully equipped with a built-in canopy (roof) and waterproof rain covers to ensure a comfortable ride even on rainy days.

Capacity Limits and Grouping: The maximum capacity per rickshaw is 2 adults and up to 2 children aged 5 and under. Groups of 3 adults will require 2 separate rickshaws. One child aged 5 or under can ride free of charge per adult.

Child Bookings: Children aged 6 and older must be counted and booked as adults.

Infants: Infants who can support their own heads can ride, but they must be secured in a baby carrier.

Punctuality: To ensure a seamless experience, we secure your rickshaw and guide in advance. Please arrive on time. If you expect to be late, please contact the emergency phone number provided in your booking confirmation as soon as possible.

Late Arrivals and Cancellations: If you are late by 10 minutes or more without contacting us, and we are unable to reach you, your booking will be treated as a no-show cancellation. If you arrive after this window, we may not be able to accommodate you immediately, or your tour time may be shortened. Please ensure you allow plenty of travel time.

Seat Width Restrictions: The seat width of our rickshaw is 74 cm (approx. 29 inches). If we determine that safety cannot be guaranteed—such as if guests do not fit comfortably within this space—you may be required to split into multiple rickshaws. In this case, any additional costs must be paid on-site.

Pregnancy Policy: For safety reasons, guests up to 16 weeks pregnant cannot ride. Guests who are 17 weeks pregnant or more and in their stable period (second/third trimester) are welcome to ride.

All sales are final. No refund is available for cancellations.