Not recommended for travelers with poor cardiovascular health

Not recommended for pregnant travelers

Not recommended for travelers with spinal injuries

Public transportation options are available nearby

Travelers should have at least a moderate level of physical fitness

It is recommended that you bring comfortable shoes, a swimsuit, sunglasses, a towel and biodegradable sunscreen

Minimum age to drive is 16 years (Mandatory to show ID)

Children ages 5 to 16 may ride with an adult on a double ATV

Please, you must be 20 minutes before your tour, otherwise you will lose your reservation WITHOUT REFUND.

Documents to show at the entrance of the tour Adults: Official ID, IFE or INE, temporary or permanent residence issued in Quintana Roo. Kids, Infants under 5: Official ID.

Passengers must be at least 5 years old. The minimum height required is 1.20 metes (3 feet 9 inches).

Maximum weight p/vehicle: Single – 175 kg ( 386 lbs) Double – 210 kg (463 lbs)

IMPORTANT INFORMATION. After 6 PM, The Sanctuary office closes, making morning transfers challenging. For a seamless experience, we recommend booking the 2nd shift to ensure ample time for arrangements. Pickups begin 60-90 minutes before Tour time. Thank you!"

We will reserve the right of admission in case any passenger is under the influence of alcohol or drugs.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.