Specialized infant seats are available

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

This tour will depart one hour after your cruise arrives to port from Plaza Las Fuentes, conveniently located just a few steps away from the main access of Costa Maya Port.

Please note that the total walking time from your cruise ship to the meeting point is about 15 minutes.

IMPORTANT: Travelers coming by cruise ship must provide the full name of the ship.

Cruise guests arriving after 12 PM. Make the most of your limited time in port by booking our Chacchoben Mayan City Tour or our beach break options

No port, no pay! Guaranteed full refund if your cruise ship does not call port in Costa Maya at all

Temple Access: For preservation purposes, climbing the temples is not permitted.

Children: The historical portion of the tour is best appreciated by children ages 6 and older. Younger children are welcome.

Water Activities: Life vests are mandatory for water activities and are provided. Civil Protection may restrict kayaking or other water activities due to wind, lightning or unsafe weather conditions.

Lagoon Conditions: Water clarity, color and other natural conditions at Bacalar may vary depending on weather and environmental conditions.

Alcohol: Alcoholic beverages are served only to guests ages 21 and older. The tour includes two select alcoholic drinks; premium and additional alcoholic beverages are available at an extra cost.

Dietary Requirements: Vegetarian and gluten-free options are available upon request. Please provide dietary requirements in advance.

Weather: This tour operates rain or shine. Please check the forecast and dress appropriately for the day’s weather.

What to Bring: Wear comfortable walking shoes and bring a swimsuit, personal towel, change of clothes, hat and biodegradable sunscreen. We recommend carrying some cash for souvenirs and personal expenses.

Cameras: A fee of approximately $5 USD applies to dedicated video cameras and GoPros and is paid directly at Chacchoben. Tripods and drones are prohibited inside the archaeological zone.

Wildlife: Wildlife sightings, including spider monkeys and tropical birds, cannot be guaranteed.

Late Arrivals / No-Shows: Guests who arrive late or fail to show up for their scheduled activity are not eligible for a refund.

Single kayaks have a maximum weight of 220 lbs; double kayaks have a maximum combined weight of 270 lbs. Children under 10 may kayak when accompanied by a supervising adult and cannot paddle a single kayak alone.

Guests should be comfortable walking along outdoor trails with occasional rocks, roots and uneven terrain at Chacchoben.

Transportation vehicles can accommodate foldable/collapsible wheelchairs only. Non-folding wheelchairs cannot be accommodated. Please note that the lagoon portion is not wheelchair accessible due to its natural access points.

For safety reasons, kayaking is not permitted for pregnant guests. Guests may still enjoy the other lagoon activities.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.