Wheelchair accessible

Infants and small children can ride in a pram or stroller

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Not recommended for travelers with spinal injuries

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

Children's prices are based on height. Children over 1.4 metres (4.6 feet) pay the adult fare. Children between 3.2 feet (1 metre) and 4.6 feet (1.4 metres) pay the children's fare. All children under 3.2 feet (1 metre) travel free provided they do not occupy a seat.

It is recommended that you bring comfortable, lightweight clothing, walking shoes or trainers, biodegradable sunscreen, a swimsuit and towel, and an extra change of clothes.

Infants 0 to 4 years are Free of charge.

Important: Children must be accompanied by an adult at all times.

The voucher time is for information only.

Tours and days of operation are subject to availability and change.

Pick up is from various hotels in Cancun, Playa del Carmen and the Riviera Maya, so the pick up time will vary depending on your hotel location. We will pick you up at your hotel or at the nearest available point on our routes.

If you do not know the name of the hotel at the time of purchase, you must contact Viator Customer Service at least 24 hours prior to your park visit to coordinate the pickup with us.

To know the exact time and meeting point, you must send a message thru the option on your reservation or call us at least 24 hours prior to the purchased visit date.

All requests for changes, cancellations and/or refunds on bookings must be made at least 24 hours prior to the visit date.

We accept changes to visit dates (valid in current year and subject to seasonal tariff changes)

*** This is an official product of Grupo Xcaret ***

Interactive map available https://maps.xcaret.com/

Some activities like underground rivers have a check point for health issues

In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.

For a full refund, cancel at least 24 hours before the scheduled departure time.