Service animals allowed

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Travelers should have at least a moderate level of physical fitness

Is allowed to bring food and drinks on the trip.

In cases of climatic problems:

We do not rely on weather forecasts.

Customers must arrive at the marina at the scheduled time, unless the company instructs otherwise.

Do not assume that the trip will be cancelled due to weather conditions in your area.

Protocol in case of rain upon arrival:

We will wait up to 20 minutes after the start time for the weather to improve.

If there is no improvement, we will act according to the weather protection selected by the customer during payment.

The person who presented their ID at the reservation must necessarily go on the trip, if they do not show up, the trip will not take place.

Service Start Time: Service duration is counted from the reserved time slot, not the customer's arrival time.

Delay Policy: The boat captain will assess whether waiting is feasible without disrupting operations. The decision is at the captain's sole discretion.

No-Show Consequence: Significant delays may be treated as a "no-show", resulting in trip cancellation without refund—especially if the delay impacts duration, safety, or logistics.

Key Recommendation: Arrive 15 minutes before the reserved departure time to avoid issues.

We do not accept cancellations or rescheduling on the day of travel, except in cases of bad weather.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.