Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Travelers should have at least a moderate level of physical fitness

Minimum age to participate is 8 years old.

One participant per horse.

Maximum weight for this activity is 240 lbs for the horses' well-being.

Riders under 18 years old must be accompanied by someone 18 years old or older.

Wear comfortable attire for riding the Horse (Long pants, T-shirt). Closed toe shoes are required.

Bring sunglasses, sunscreen and a fanny pack.

No refunds or re-schedule applies for late cancellations, no shows, being late or not complying with the requirements ( age, max weight, etc).

Pick up time will be notified the day before the activity IF HOTEL (within Zone /List) was provided at least 72 hours in advanced. Otherwise guests can meet us at the Hacienda. No transfer credit applies.

If guests miss the transportation, they can meet us directly at the hacienda (if time permits)

Guests staying outside of San Juan metropolitan area Pick Up Zone/List (districts of Isla Verde, Condado, Miramar & Old San Juan) must make arrangements to meet the group. Guests must be on time for check-in.

Participants must adhere to a casual dress code for outdoor activities, which prohibits bathing suits, cover-ups, or see through/ transparent clothing.

Identification needed and must match the name of the participant

We do not accept amendments less than 24 hours before the activity

Transportation: To provide shared transportation, a minimum number of participants is required. If the minimum is not reached, we may ask you to take an Uber or taxi to and/or from the meeting point. Simply send us your receipt, and we will reimburse your transportation expenses.

Not recommended for travelers with motion sickness problems.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.