Infants and small children can ride in a pram or stroller

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

Please wear shoes that enable walking smoothly and easily during the tour.

Tour is scheduled as listed hour, however may subject to change due to traffic condition.

In case of bad weather, there is a chance that Mount Fuji cannot be seen. For this reason we will not cancel the tour or make any refund.

When the number of participants is few, mini van may be used for departure. (combination of rental car and driver service)

To ensure the smooth operation of the tour, we kindly request that you strictly adhere to the advised departure time

The tour will depart at the scheduled time at the discretion of the tour guide.

Please be advised that** no refunds** will be issued for latecomers.

Please note that if you arrive late to the meeting point, we are unable to allow you to join the tour midway due to tour schedule constraints.

Luggage Limit: Each passenger is strictly limited to ringing ONE piece of luggage up to 28 inches. You must state this in the "Remarks" section when booking. If you fail to inform us in advance and the bus luggage compartment is full, the tour guide reserves the right to refuse your boarding.

Strict Hot Spring Regulations (No Tattoos): According to Japanese bathing etiquette and the strict regulations of the "Konohana no Yu" facility, guests with tattoos of any size (including temporary tattoo stickers) are strictly prohibited from entering the baths. If you conceal a tattoo and are asked to leave by the staff, your admission fee will not be refunded, and our company will bear no responsibility. Guests who have consumed alcohol or suffer from severe heart disease/high blood pressure should also refrain from bathing.

Snow Resort Safety: The approximately 2-hour stay at the snow resort is primarily designed for snow sledding and basic snow play. If you plan to ski or snowboard, please independently evaluate whether the time is sufficient and pay strict attention to your personal safety. We strongly recommend wearing your own waterproof, slip-resistant shoes and warm gloves.

Traffic & Itinerary Adjustments: The advertised "3-hour stay at Gotemba" is an estimated duration based on smooth traffic conditions on regular weekdays. During Japanese winter weekends, Year-End/New Year holidays, and consecutive public holidays, severe traffic congestion on the highways is highly likely. To ensure all passengers return safely to Tokyo within the driver's legal working hours, the tour guide reserves the right to flexibly shorten the stay at Gotemba (potentially to around 2 hours) or adjust the sequence of attractions based on actual traffic conditions. This is considered a reasonable adjustment due to force majeure; no complaints or refund requests regarding this matter will be accepted.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.