Infants are required to sit on an adult’s lap

Public transportation options are available nearby

Infants and small children can ride in a pram or stroller

Suitable for all physical fitness levels

Luggage is only accepted when our team has reviewed the request before the tour date and confirmed that the vehicle assigned to your booking has enough space available. If you plan to travel with luggage, please contact us in advance so we can check the transportation setup for your reservation. Approval is not automatic, and available space cannot be promised.

As of April 21, 2026, archaeological zones in Mexico have applied security measures that restrict entry with backpacks, suitcases, and similar items. For this reason, we strongly recommend bringing only essential personal belongings for the visit. Small items that fit in your pockets or in a compact personal bag are usually the most practical option. Certain exceptions may be considered, such as diaper bags, but entry decisions are made directly by the security personnel at the archaeological site. Our company is not responsible for belongings that are not allowed inside. During the tour, guests may leave personal items inside the transportation vehicle while visiting the scheduled locations.

For everyone’s security, guests may only return to the vehicle when the guide or staff announces the official boarding time. Travelers are not allowed to enter the bus or minibus earlier than scheduled, or stay inside while the rest of the group is visiting an attraction. Since other guests may have belongings stored inside, this policy helps protect the personal items of all participants.

The transportation unit and seating arrangement are assigned according to the operation of the day and current availability. Guests cannot select a specific bus, minibus, or seat through the booking platform, directly with our team, or at the pickup point. Our staff will do their best to keep travelers comfortable, but specific seats or vehicles cannot be reserved, blocked, or guaranteed.

If you are joining the tour with friends, family members, or other travelers who booked separately, please inform us before the service date so we can review whether you may travel together. When all travelers are departing from the same accommodation, we will try to coordinate the arrangement, although it cannot be guaranteed. If the pickup locations are in the same city but at different hotels, we may still attempt to organize it, but confirmation is not guaranteed. If the reservations start from different cities, this request cannot be arranged.

If your reservation does not yet have a confirmed hotel or meeting point, this information must be sent to our team before the cutoff time on the day before the tour. From Monday to Saturday, the latest time to provide this information is 21:50 hrs, GMT-5. On Sundays, the cutoff time is 8:00 PM, GMT-5. You may send the details through any available contact channel. After the cutoff time, we can no longer arrange last-minute pickup details. If the hotel or meeting point is not received on time, the booking will be automatically moved to the next available date at no additional cost, fee, or penalty. Once this automatic rescheduling has been applied, the reservation is no longer refundable.

The times shown in the itinerary refer to the full duration assigned to each part of the experience. These periods may include travel time between locations, time at the stop, boarding, organization, and the time needed to continue along the route or return. They should not be interpreted as the exact amount of time spent only inside each attraction. Please check the itinerary details for the approximate timing of the day.

Our team makes every effort to follow the planned schedule as closely as possible. However, the timing of the tour also depends on guests being ready at the assigned pickup time and returning on time at each stop. Road traffic and route conditions may also affect the schedule and are outside our control. Please follow the meeting times indicated by the guide and respect the time allowed at every location. Even a short delay can build up during the day and affect the rest of the itinerary.

The included box lunch is a standard fixed option. It is provided as part of the regular meal service and cannot be modified for special diets, food restrictions, allergies, or personal preferences.

This experience involves a significant amount of walking. Comfortable shoes and clothing suitable for a full day of movement are recommended.

Lunch is offered as a regional Mexican buffet. Guests may choose from the food available at the buffet. Vegetarian options are included, but the buffet cannot currently be adapted for other specific dietary needs.

For a full refund, cancel at least 24 hours before the scheduled departure time.