Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

All children of 5 years old or over will pay the child price. Children's of 12 years or over will pay the adult price

Children of 4 years old or below will travel for free sitting on lap

All infants are required to be registered in the booking, otherwise they will not have access to the transportation

Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price

Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price

All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat. You need to have ID to confirm the age of the child

It is not possible to change the date on the day of your visit

If you a re a guest of the Occidental at Xcaret Destination - All Inclusive, Playa del Carmen the park is located 15 minutes minutes away nexto to the hotel, guests need to go by themselves to the park main entrance, hotel conciergel always help to the customers to get to the park The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.

We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass

We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus

We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus

For a full refund, cancel at least 24 hours before the scheduled departure time.