Wheelchair accessible

Infants and small children can ride in a pram or stroller

Public transportation options are available nearby

Transportation options are wheelchair accessible

Suitable for all physical fitness levels

Children's prices are based on height. Children over 1.4 metres (4.6 feet) pay the adult fare. Children between 3.2 feet (1 metre) and 4.6 feet (1.4 metres) pay the children's fare. All children under 3.2 feet (1 metre) travel free provided they do not occupy a seat.

Children from 0 to 4 years are free. From 5 to 11 years pay the child price. 12 years and over, pay the adult rate.

Important: Children must be accompanied by an adult all the time.

It is recommended that you bring comfortable lightweight clothing, walking shoes or sneakers, biodegradable sunblock, a swimsuit and towel, and an extra change of clothing.

The Voucher schedule is informative.

Tours and days of operation are subject to availability and changes.

The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya so the pickup time will vary depending on the location of your hotel. We will pick you up at your hotel or at the nearest point available in our routes.

We accept changes to visit dates (valid in current year and subject to seasonal tariff changes)

Interactive map of Xel-Há available at https://maps.xcaret.com/xh/es

Some activities are not suitable for pregnant women.

If you have a heart condition, fear of heights, a recent surgery, back pain, or get dizzy easily, certain activities are not recommended.

For a full refund, cancel at least 24 hours before the scheduled departure time.