Travelers should have at least a moderate level of physical fitness

Minimum age is 6

Not recommended for guests with limited mobility

Guests must be relatively fit and must be able to swim

For safety reasons, we do not recommend participation on any snorkel activity if you are pregnant, have respiratory problems, injuries, back/neck issues, heart conditions, or conditions that can cause loss of consciousness

Guests must meet a minimum height requirement of 3.9 feet (1.20 meters)

The pickup time depends on your hotel's location

No devices are permitted inside the cenote

GoPro devices, tablets, and selfie sticks are subject to fees payable directly at the box office in the Tulum Ruins. Professional photography equipment and drones are strictly prohibited

Please bring a refillable water bottle, as single-use plastic bottles are not allowed within the archaeological site.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.