Specialized infant seats are available

Not recommended for travelers with spinal injuries

Not recommended for travelers with poor cardiovascular health

Travelers should have at least a moderate level of physical fitness

VISIT: Both museum are visited by hundreds of people every day. Keeping your own pace of sightseeing is not possible. While in the camps, visitors are required to behave appropriately and respectfully. Dress code is smart casual, to respect the place. Eating and smoking, as well as acting in a loud manner are forbidden at both museums.

PICKUP: Please provide your address in Krakow when booking. Some of the hotels in Krakow are located in traffic restricted areas. Your pick up will be organised from the nearest possible point and you will be informed.

DEPARTURE: The hours you book are tentative and may change. The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions.The exact pickup time will be confirmed a day before the tour (in the afternoon at the latests).

DOCUMENTS: As it is mandatory in Auschwitz-Birkenau Museum to confirm your personal details, you are required to put in the reservation full names of all participants and to take with you passport or ID which might be checked at the entrance to the museum. Otherwise you may not be allowed to enter the museum.

BAG SIZE: Please note you are not permitted to enter the Auschwitz-Birkenau Museum with large bags or backpacks. The maximum size permitted is 30cm x 20cm x 10cm. You can leave your bags at the car which is locked during your visit.

LUNCH: You are going on a full day tour that lasts approximately 10 hours. A regular form of lunch is not provided, so we recommend you bring snacks with you. You can also choose lunch as an additional option when booking.

SECURITY: Be prepared to go through a security check (similar to the airport's one) in order to enter Auschwitz-Birkenau Museum.

WEATHER: We operate in all weather conditions. Up to 70% of the time you spend outdoors (especially at Auschwitz II Birkenau). Please bring weather appropriate clothing and water on sunny days. The temperature in the Mine is around 14 degrees of Celsius.

CHILDREN: Children must be accompanied by an adult. Infant seats are available. A visit to Auschwitz-Birkenau Museum can be traumatic, therefore we recommend that visitors should be at least 13 years old.

PICTURES: In the Salt Mine the photography permission fee costs 10 PLN. Can be purchased on site. In Auschwitz visitors are generally allowed to take pictures with a few, clearly indicated exceptions. Taking photos in the buildings with the use of flash is forbidden.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.