Not recommended for travelers with spinal injuries

Not recommended for travelers with poor cardiovascular health

Not recommended for pregnant travelers

Suitable for all physical fitness levels

Wear comfortable clothes and shoes

Only use biodegradable sunscreen and insect repellent

Bring your swimsuit, towels and extra clothes

*All children of 5 years old or over will pay the child price. Children's of 12 years or over will pay the adult price. *Children of 4 years old or below will travel for free sitting on lap *All infants are required to be registered in the booking, otherwise they will not have access to the transportation *Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price *Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price *All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat. You need to have ID to confirm the age of the child.

Once you start this tour, it ends until you attend the night show, if the client no longer wants to stay, they will have to go on their own and no refund applies

The tour cannot be canceled on the same day of the tour

If you a re a guest of the Occidental at Xcaret Destination - All Inclusive, Playa del Carmen the park is located 15 minutes minutes away nexto to the hotel, guests need to go by themselves to the park main entrance, hotel conciergel always help to the customers to get to the park The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.

If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full

We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass

We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus

Infants travel for free, but must be registered in the reservation at the time of purchase. Unregistered infants will not be allowed to access transportation or participate in the activity.

For a full refund, cancel at least 24 hours before the scheduled departure time.