Public transportation options are available nearby

Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

It is not possible to change the date on the day of your visit

Xel-Há Park is open every day from approximately 8:30 a.m. to 6:00 p.m. (Quintana Roo local time, which may vary according to the seasons).

**Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green Viator ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.

Bring comfortable beachwear, a swimsuit, and a change of clothes. Wear a hat or cap and sunglasses. Your sunscreens, insect repellents, and tanning lotions should only contain titanium dioxide and zinc oxide. Bring cash or a card to purchase optional activities, photos, or souvenirs.

Yes, Xel-Há has activities for all ages and areas designed for children, such as Children's World, which includes a wading pool, slides, a climbing frame, ropes, a seesaw, a crocodile tunnel, hanging games, and photo areas. There is also a nearby hammock area for relaxing.

Snorkeling in Xel-Há makes it possible to observe various marine species of the Mexican Caribbean, such as parrotfish, angelfish, sergeant majors, rays and queen conch, among others that inhabit the cove.

For a full refund, cancel at least 24 hours before the scheduled departure time.