Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

It is not possible to change the date on the day of your visit

If your hotel is not listed we will provide you a meeting point (contact us for more information)

If you a re a guest of the Occidental at Xcaret Destination - All Inclusive, Playa del Carmen the park is located 15 minutes minutes away nexto to the hotel, guests need to go by themselves to the park main entrance, hotel conciergel always help to the customers to get to the park

The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.

We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass

Travelers will be excluded from the activities due to a medical condition such as a body cast. If they want to go, they can pay their entrance fee (same price) and can stay in the rest area.

For a full refund, cancel at least 24 hours before the scheduled departure time.