Not recommended for travelers with spinal injuries

Not recommended for pregnant travelers

Not recommended for travelers with poor cardiovascular health

Travelers should have at least a moderate level of physical fitness

PICKUP LOCATION: ◘ Small-group tour: Angel de la Independencia roundabout close to City Express Reforma Hotel. ◘ Private tour: Your accommodation or any other place of choice in Mexico City (please specify it during or after the booking).

MINIMUM NUMBER OF PARTICIPANTS: ◘ Small-group tour: we need 2+ participants to confirm the group tour (otherwise, it might be canceled with a full refund 2 days before the tour). ◘ Private tour: 1+ (the tour is 100% confirmed for any group size).

CUSTOMIZATION: ◘ Small-group tour: Not customizable. ◘ Private tour: The tour is customizable which means the time you spend in each destination can be adjusted to your needs. E.g. if you wanna visit a place that is not part of the default itinerary (e.g. attraction, restaurant, or market), you can do it on a complimentary basis if this visit (1) still fits the default duration of the tour and (2) doesn't involve a major change of the route. If both conditions are met, we can shorten the stay at a particular location included in the program of tour so that you have time to visit the place you are interested in. Other changes such as extending the duration of the tour, changing the route, and adding extra participants, should be communicated to the Company at least 48h before the tour and will involve an extra fee.

LANGUAGE(S): ◘ Small-group tour: English & Spanish (our guides are bilingual). ◘ Private tour: All our tours are led by local bilingual (at least Spanish & English) guides. Some of them speak other languages (e.g. French, German, Italian, Portuguese) but those depend on availability and cannot be fully guaranteed. Thus, if you want to have your tour in a language other than Spanish or English, please kindly inquire in advance before booking.

TERMS & CONDITIONS: By booking this activity ("Tour") with the tour organizer ("Company"), you ("Customer") accept to: ● comply with all laws and regulations of the country (countries) where the Tour takes place; ● follow the instructions of the Company and its representatives; ● take all measures to procure your own safety on the Tour including, but not limited to, use of safety devices (including face masks, seat-belts, harnesses, and helmets), obeying posted signs, and oral or written warnings from the Company's representatives regarding health and safety; ● provide information about pre-existing medical conditions that may affect your ability to participate in the Tour or have a negative impact on the experience of others on the Tour; ● have personal travel insurance covering injury, emergency medical expenses, and damage or loss of your personal property, valid for the whole duration of the Tour; ● waive responsibility of the Company and its representatives for any personal health and property damage that may occur during the Tour; ● allow the Company to use any media content created by its representatives during the Tour for marketing-related purposes.

The minimum recommended age for kayaking is 10 years old, since it is paddling for more than 4 hours.

Diving within 24 hours of flying is not recommended.

For a full refund, cancel at least 24 hours before the scheduled departure time.

This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met,
you’ll be offered a different date/experience or a full refund.