Infants are required to sit on an adult’s lap

Travelers should have at least a moderate level of physical fitness

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply

Return transfers for this excursion apply only / are inclusive for customers staying in downtown Yogyakarta. Transfers outside these areas, including the Borobudur and Prambanan regions, and Yogyakarta’s International Airport are excluded. Supplements apply for customers who want to join this excursion outside one of these regions

Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users

We always will make efforts to confirm the exact pick-up time upon reservation. For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour

Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power

Natural elements of any kind have a destructive effect on electronic equipment. It is the customer’s own responsibility to ensure that any camera, mobile telephone or other device is properly wrapped and protected against these elements. We cannot be held responsible in any way for negligence and/or not following suggestions for any damage related to this

The protection of the country’s flora and fauna is of immense importance for us. We will not pursue any activities for guests that are not in line with our animal, wildlife and environment protection principles

It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package. Any changes in accommodation outside 24 hours will be handled accordingly: changes within 24hours may be on request

The Sultan’s Palace is open daily from 8 am to 2 pm, except Friday when it closes at 1 pm. This site is closed on National and public holidays as well as on Keraton-recognized holidays. This is the main reason we only operate the tour in the morning

For a full refund, cancel at least 24 hours before the scheduled departure time.