Infants and small children can ride in a pram or stroller

Specialized infant seats are available

Not recommended for travelers with poor cardiovascular health

Suitable for all physical fitness levels

This tour will depart one hour after your cruise arrives to port from Plaza Las Fuentes, conveniently located just a few steps away from the main access of Costa Maya Port.

Please note that the total walking time from your cruise ship to the meeting point is about 15 minutes.

Please provide your full cruise ship name and scheduled docking time when booking.

Visitors are not permitted to climb the temples.

Tripods and drones are not permitted inside the archaeological zone.

Wildlife sightings, including spider monkeys, cannot be guaranteed.

Vegetarian and gluten-free meals are available upon request. Please advise us in advance of any dietary requirements or food allergies.

Wear comfortable walking shoes and bring a hat and sunscreen.

Bring extra cash for shopping or personal expenses, as credit cards may not be accepted at Chacchoben.

The tour operates rain or shine, so please dress according to the weather.

Late Arrivals / No-Shows: Guests who arrive late or fail to show up for their scheduled activity are not eligible for a refund.

Guests should be comfortable walking outdoors on jungle trails with some rocks, roots, and uneven surfaces.

Transportation vehicles can accommodate foldable wheelchairs only. Vehicles are not wheelchair-adapted, and non-folding wheelchairs cannot be accommodated.

For a full refund, cancel at least 24 hours before the scheduled departure time.