Wheelchair accessible

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Transportation options are wheelchair accessible

Suitable for all physical fitness levels

Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat.

It is recommended that you bring comfortable lightweight clothing, walking shoes or sneakers, biodegradable sunblock, a swimsuit and towel, and an extra change of clothing.

Infants 0 to 4 years are Free of charge. Children mus be accompanied by an adult all the time.

The Voucher schedule is informative. Tours and days of operation are subject to availability and changes.

The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya so the pickup time will vary depending on the location of your hotel. We will pick you up at your hotel or at the nearest point available in our routes.

Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.

All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.

The name of the lead traveller on the voucher will redeem the purchase. Your safety comes first, so you can change the name on the ticket at any time by contacting Viator Customer Service.

In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.

For a full refund, cancel at least 24 hours before the scheduled departure time.